Privacy Policy

Introduction

This Privacy Policy explains how Challo Tech collects, uses, and protects your personal information when you use our app and services. We are committed to ensuring your privacy and protecting your data. This policy applies to all information collected through our app, website, and any related services or events.

Information We Collect

We collect information you provide directly to us, including: name, email address, phone number, delivery addresses, payment information, device information, repair history, and photos you upload for repair diagnosis. We also collect device information and usage data to improve our services. Additionally, we may collect technical data like IP address, browser type, operating system, and cookies to enhance your experience and analyze app usage patterns.

How We Use Your Information

We use your information to: process your orders, provide customer support, send important notifications, improve our services, and communicate about promotions or updates. We never sell your personal information to third parties. We may also use your information to prevent fraud, respond to legal requirements, and enforce our policies.

Information Sharing and Disclosure

We may share your information with: service providers who perform services on our behalf, business partners with your consent, law enforcement when required by law, and in connection with a business transfer such as a merger or acquisition. We limit the information we share to what is necessary for the specific purpose.

Marketing Communications

We may send you marketing communications about our products and services. You can opt-out of these communications at any time by updating your preferences in the app settings or clicking the unsubscribe link in our emails. Even if you opt-out of marketing communications, you will still receive important transactional messages about your orders or account.

Analytics and Usage Data

We use PostHog analytics to improve our services and user experience. All analytics data is collected anonymously with the following privacy protections in place:

• IP addresses are anonymized before storage
• Geolocation data collection is disabled
• Device identifiers are not collected
• Personally identifiable information is excluded from analytics
• Usage data is aggregated and cannot be traced back to individual users
• Specific product IDs and user IDs are converted to general categories
• Prices are grouped into ranges rather than exact values
• Quantities are grouped into categories like "few" or "many"
• Account ages are grouped into time ranges rather than specific dates
• Device types are generalized (e.g., "smartphone" rather than specific models)
• Status updates are categorized into general types

These measures ensure that while we can understand general usage patterns to improve our app, this information cannot be used to identify you personally. You can opt-out of analytics collection entirely through your device settings or by contacting us.

Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction. While we take reasonable precautions, no security system is impenetrable, and we cannot guarantee the absolute security of your data. For analytics data, we employ additional anonymization techniques to ensure your privacy.

Your Rights

You have the right to: access your personal data, request corrections, delete your account, and opt-out of marketing communications. Depending on your location, you may have additional rights such as data portability, restriction of processing, and the right to object to processing. Contact us to exercise these rights.

Your Rights Under Kenya's Data Protection Act

As a data subject under Kenya's Data Protection Act (2019), you have the following rights:

• Right to be informed about the collection and use of your personal data
• Right to access your personal data that we process
• Right to correction of inaccurate or incomplete personal data
• Right to deletion of your personal data in certain circumstances
• Right to restrict processing of your personal data in certain circumstances
• Right to data portability which allows you to obtain and reuse your data
• Right to object to the processing of your personal data in certain circumstances
• Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us at privacy@challotech.com. We will respond to your request within 30 days as required by the law.

Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes via the app or email. Continued use of our services after changes indicates your acceptance. The date of the last update will be displayed at the top of the privacy policy.