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Comprehensive step-by-step instructions for managing your data and deleting your account.
Looking for policy information? For details on our data retention practices, anonymization process, and cancellation window, please read our Account Deletion Policy.
If you wish to completely delete your ChalloTech account and all associated data, follow these detailed steps:
If you prefer to delete only specific categories of data while keeping your account active, follow these steps:
Choose the category of data you want to delete:
Deletes all records of past repairs, including repair status, technician notes, and repair tickets.
Deletes records of past purchases, including order details, products ordered, and delivery information.
Removes all addresses saved to your account, including home, work, and other saved locations.
Clears all past notifications, messages, and communication records.
Important: Once confirmed, selective data deletion cannot be undone, and the deleted information cannot be recovered.
Before deleting your account or specific data, you may want to export a copy of your information. Here's how:
Note: Data exports are prepared within 7 days. You will receive an email with a secure download link when your export is ready. The link will be valid for 48 hours.
If you encounter any issues or have questions about account deletion, contact our customer support team:
For full details on our data retention practices, anonymization process, and cancellation window, please read our Account Deletion Policy.
Last updated: January 2025