Challo Tech

Account Deletion Guide

Comprehensive step-by-step instructions for managing your data and deleting your account.

Looking for policy information? For details on our data retention practices, anonymization process, and cancellation window, please read our Account Deletion Policy.

Complete Account Deletion

If you wish to completely delete your ChalloTech account and all associated data, follow these detailed steps:

Step 1: Access Account Settings

  1. Open the ChalloTech app on your device
  2. Tap on your profile icon located in the top left corner of the screen
  3. Select "Settings" from the menu

Step 2: Navigate to Privacy

  1. In Settings, scroll down to find "Privacy"
  2. Tap on "Privacy"
  3. You'll find options from asking for a data export, deletion of specific data, and more

Step 3: Select Delete Account

  1. In the Settings screen, scroll to the bottom part, Account
  2. Tap on "Delete My Account" (highlighted in red)
  3. Review the information about what will happen to your data

Step 4: Confirm Deletion

  1. Tap "Delete My Account" button by clicking the button

Step 5: Final Confirmation

  1. After tapping "Delete My Account," a final confirmation dialog will appear
  2. Tap "Yes, Delete My Account" to complete the process
  3. You will receive a confirmation email at your registered email address

Selective Data Deletion

If you prefer to delete only specific categories of data while keeping your account active, follow these steps:

Step 1: Access Privacy Settings

  1. Open the ChalloTech app on your device
  2. Tap on your profile icon in the top left corner
  3. Tap on "Settings"

Step 2: Delete Speciifc Data

Choose the category of data you want to delete:

  • Repair History

    Deletes all records of past repairs, including repair status, technician notes, and repair tickets.

  • Order History

    Deletes records of past purchases, including order details, products ordered, and delivery information.

  • Saved Addresses

    Removes all addresses saved to your account, including home, work, and other saved locations.

  • Notification History

    Clears all past notifications, messages, and communication records.

Step 4: Confirm Deletion

  1. After selecting a data category, tap "Delete Selected Data"
  2. Review the information about what will be deleted
  3. Toggle the confirmation switch to acknowledge this action is permanent
  4. Tap "Confirm Deletion"

Important: Once confirmed, selective data deletion cannot be undone, and the deleted information cannot be recovered.

Data Export

Before deleting your account or specific data, you may want to export a copy of your information. Here's how:

Step 1: Access Data Export

  1. Open the ChalloTech app on your device
  2. Tap on your profile icon in the top left corner
  3. Tap on "Settings"
  4. Navigate to the bottom part of the screen, Privacy

Step 3: Request Export

  1. After selecting export my data, tap "Confirm"

Note: Data exports are prepared within 7 days. You will receive an email with a secure download link when your export is ready. The link will be valid for 48 hours.

Need Additional Help?

If you encounter any issues or have questions about account deletion, contact our customer support team:

For full details on our data retention practices, anonymization process, and cancellation window, please read our Account Deletion Policy.

Last updated: January 2025

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