Help & Support
Get answers to common questions and reach out to our support team for personalized assistance.
Frequently Asked Questions
Challo Tech specializes in mobile phone and computer repairs, device diagnostics, data recovery, and software troubleshooting. We also offer consultation services and sell quality device accessories.
Most standard repairs are completed within 24-48 hours. Complex issues may take longer. We always provide an estimated completion time when you drop off your device.
Yes, all repairs come with a 30-day warranty. If the same issue reoccurs within this period, we'll fix it free of charge. Parts replaced also carry the manufacturer warranty.
You can track your repair status by logging into your account on our website or app. You'll receive real-time updates via email or SMS at each stage of the repair process.
We accept various payment methods including M-Pesa, credit/debit cards, bank transfers, and cash payments. All payments are secure and you'll receive a receipt for your records.
Yes, we provide free diagnostics and quotes for all repair services. You can request a quote online, in-person, or by phone, and we'll provide a detailed estimate before proceeding with any repairs.
While walk-ins are welcome, we recommend booking an appointment through our website or app to minimize wait times. For urgent repairs, we offer same-day emergency appointments when available.
The app updates automatically through the App Store or Google Play Store. Ensure you have automatic updates enabled in your store settings.
Yes, we use industry-standard security protocols to protect your information. We never share your personal data with third parties without your consent.
Some features of the app require an internet connection. However, certain information may be accessible offline after it has been loaded initially.
Go to Profile > Settings > Delete Account. Please note that account deletion is permanent and cannot be undone. For more details, visit our Account Deletion Guide.
Please report any bugs or issues by contacting our support team through the app or by emailing support@challotech.com.
About the App
Welcome to ChalloTech! Our application is designed to provide you with seamless service and an exceptional user experience. The app allows you to manage your account, access services, make payments, and connect with customer support.
Getting Started
Download and Installation
- Download the app from the App Store or Google Play Store.
- Open the app and follow the on-screen prompts to complete the setup process.
Registration
- Tap "Sign Up" on the welcome screen.
- Enter your email address or continue with Google/Apple account.
- Complete your profile by providing the required information.
- Verify your email address.
- Set up your account preferences.
Account Management
Profile Settings
- Update your personal information
- Change your password
- Manage notification preferences
Account Recovery
If you forget your password:
- Tap "Forgot Password" on the login screen.
- Enter your registered email address.
- Follow the instructions sent to your email to reset your password.
Using the App
Navigation
- The bottom navigation bar provides access to the main sections of the app.
- Access your profile and settings through the profile icon.
Features
- Browse services and products
- View your transaction history
- Track orders and deliveries
- Schedule repairs
- Receive real-time notifications
Troubleshooting
Common Issues and Solutions
App Crashes
- Ensure your app is updated to the latest version.
- Restart your device.
- Clear the app cache (Settings > Apps > CustomerApp > Storage > Clear Cache).
Login Problems
- Check your internet connection.
- Verify your login credentials.
- If you can't log in, use the "Forgot Password" option.
Location Services
- Ensure location services are enabled for the app (Device Settings > Privacy > Location Services).
- Grant the app permission to access your location.
App Performance
- Close other apps running in the background to improve performance.
- Ensure your device has sufficient storage space.
- Update your device's operating system to the latest version.
Payment Information
Payment Methods
Our app accepts the following payment methods:
- Credit/Debit Cards
- PayStack
- Bank Transfers
- Mobile Money (where available)
Transaction Security
All payments are secured with industry-standard encryption and security protocols. We do not store your complete card information.
Privacy and Security
Data Protection
We take your privacy seriously. Your data is protected with:
- End-to-end encryption
- Secure servers
- Regular security audits
For more information, please review our Privacy Policy.
Permissions
The app requires certain permissions to function properly:
- Location (for location-based services)
- Camera (for document uploads and scanning)
- Storage (for saving documents)
- Notifications (for important alerts)
You can manage these permissions in your device settings.
Contact Our Support Team
Need personalized assistance? Our support team is here to help. Fill out the form below or contact us directly:
Last updated: April 16, 2025